Start sending cases within a day.
Setting up a BDS account takes less than 10 minutes. Review the workflow, submit your account request, and we'll confirm your access the same day.
Three steps to your first case
Request an account
Submit your practice details using the form below. Include your practice name, preferred contact, and the scanner type you use (or if you'll be sending physical impressions for certain case types).
Review the workflow
We'll send you a welcome email with portal access and the BDS clinical guide. Prescription forms are available online through the portal. Review the digital submission process and case requirements before sending.
Submit your first case
Log into the lab portal, complete a digital prescription, attach your scan or files, and submit. Confirmation within one business day.
Lab Portal →Request an account
Fill in your practice details and we'll reach out within one business day to confirm access and send onboarding materials.
Create your lab portal account
Click below to register through the BDS lab portal system. Once submitted, we review your details and activate your account.
Register New Account →Or email us at [email protected]
What to expect
For select removable cases — yes, with prior discussion. All fixed cases require digital impressions or IOS scans. We encourage practices to transition to digital workflows for faster turnaround.
Cases are invoiced individually on completion. Statements sent biweekly. Payment due within 15 days of invoice date. Accounts with balances older than 30 days may accrue a 5% monthly finance fee.
Lab errors are remediated at no charge. Remakes due to prescription error, lost or damaged appliances, or changed clinical parameters are charged at standard rates. Remakes must be requested within 30 working days of delivery.
Rush orders are accepted subject to capacity. Contact us before submitting a rush case. Rush surcharges apply. We don't accept rush cases we cannot complete to standard quality — we'll tell you honestly if we can't accommodate.
Any questions before you start?
Call or email us directly. We respond to every inquiry within one business day.