Introduction This guide provides a detailed process for clients to log cases through our online portal, ensuring accurate and timely case processing.
Step 1: Visit the Website and Log In
Click on "Send a Case" to access the login page.
Step 2: Access the Case Submission Page
After logging in, Click on "New Order" to start logging a new case.
Step 3: Enter Patient Name
In the provided field, enter the patient's full name (first and last name).
Step 4: Select a Product
Click on the product icon. This will open a popup window with a detailed list of products along with pricing.
Step 5: Provide Case Details
Product Specifications:
Choose the appropriate product from the list based on your case requirements.
Select any specific design preferences, materials, and other specifications related to that product. (Unique to each product)
Special instructions or considerations can go in the notes section
Optional: Upload Images or Scans
Upload any relevant images or scans by clicking the “Files” button:
Step 6: Review Estimated Return Date
Note the estimated lab return date provided by the portal based on current capacity and the complexity of the case.
Step 7: Submit the Case
Click the “Send” button to log the case.
A confirmation screen will appear, providing you with the option to print your lab script
Tips for a Smooth Process
Ensure all information is accurate and complete to prevent delays. By following these steps, you can efficiently log cases through our online portal, ensuring accurate and timely processing. If you have any questions, please feel free to reach out to us.
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